We are seeking a dedicated User Experience Researcher for a four month contract with the intent to go full time. This role focuses on enhancing user experiences through meticulous research and insightful analysis. You will play a pivotal role in understanding user needs, behaviors, and motivations to inform design and product development decisions, including usability for software as a medical device. As part of the UX and WHOOP Labs teams, you’ll conduct in-person research studies, employing both qualitative and quantitative methods to gather actionable insights that drive our product. This position requires a deep commitment to improving user experiences by advocating for the user at every stage of the product development process.
Responsibilities
- Lead and execute comprehensive user research projects, utilizing a range of methods such as interviews, usability testing, surveys, and field studies, to gather deep insights into user needs and behaviors.
- Collaborate closely with UX design, WHOOP Labs, Product Management, and engineering teams to translate research findings into actionable product insights and strategies.
- Develop and refine user personas, journey maps, and usage scenarios to help the team understand user needs and behaviors.
- Design and conduct A/B tests and other evaluative research methods to validate hypotheses and inform design decisions.
- Present research findings to stakeholders in a clear, concise, and impactful manner, providing actionable recommendations for product improvements.
- Foster a culture of user empathy within the team, ensuring user-centered perspectives are incorporated into product development.
- Work closely with the WHOOP Labs ReOps team to manage research participant recruitment and logistics for in-person studies, ensuring a diverse and representative sample of users.
Qualifications
- Proven track record in user experience research, with a strong portfolio showcasing previous research projects and their impact on product decisions.
- Proficiency in a variety of user research methods and tools, including but not limited to interviews, usability studies, survey design, and data analysis.
- Experience conducting in-person user research.
- Exceptional analytical skills, with the ability to distill complex research findings into clear, actionable insights.
- Strong collaboration skills, with experience working closely with cross-functional teams including designers, product managers, and engineers.
- Excellent communication and presentation skills, capable of conveying complex research findings and recommendations in a clear and persuasive manner.
- Experience and familiarity with Usability Engineering for medical devices – IEC 62366, FDA Guidance.
- A bachelor’s degree in Psychology, Human-Computer Interaction, Human Factors, User Experience, or a related field.
- A passion for creating products that meet user needs and exceed user expectations.
To apply for this job please visit jobs.lever.co.
