You will be an integral part of the product organization at Medium. You will work closely with product managers, designers, and data scientists most of all. But in reality you will get to know everyone in our small, but growing, company regardless of business function as we build a better Medium. You will be a steward in bringing our users, Members, potential-Members, and publication editors, closer to the staff here at Medium. In this role you will be able to leverage both your knowledge of research operations, and your experience as a practitioner, and will bring both of those unique perspectives to strategic discussions.
You will help shape the foundation of research at Medium as our team evolves over time. You will execute studies across a variety of methodologies as well provide mentorship and direction to other UX Researchers. You will help teams develop strategic research plans to help answer the most pressing questions our product and content teams are trying to answer. You will often partner with our Data Science team to ensure that discussions carry the clearest picture that we can paint of who we are building for, and what problems we are trying to solve. It will be a lot. But you will be in a highly visible position with executive leadership, get direct investment in your professional success, and support in making your vision of an exceptional research practice come to life.
Qualifications & Experience
- 4-5 years of hands-on experience with a variety of qualitative and quantitative research techniques, along with the knowledge of when and why to apply them
- Demonstrated experience with research at every step of the product development cycle, informing both strategic and tactical decisions
- Excellent communication and presentation skills
- Experience facilitating workshops or co-creation exercises
- Able to show how your work has had a substantial impact
- Experience with end-to-end research projects; from defining goals and objectives, developing scripts or interview guides, conducting fieldwork, analyzing results, and sharing insights with stakeholders
- Experience establishing and analyzing UX metrics
- Experience navigating ambiguity and know how to balance autonomy, collaboration, and creativity
- Understands the need to balance the urgent with the important, along with the essential logistics and project management that comes with it
- Strong knowledge of both qualitative and quantitative research methods and how to combine them
- Experience of conducting research in a fast-paced environment
- Prior experience working on a social media or media product
- Deep familiarity with research operations
- Priority will be placed on applicants based in EST
To apply for this job please visit medium.pinpointhq.com.
