We are a Service Design agency based in London. We generate insight to guide business process and design decision making.
From touchpoints to services
Spotless was set up in 2004 with the aim of improving people’s experiences with services. After several years supporting businesses with their digital touchpoints, we observed that many issues stemmed from other points in a customer journey. We now work with businesses to innovate outstanding, value‐added services for their customers.
Boutique and unique
Being boutique is integral to our success. We offer a tailored, bespoke service. We move swiftly, and are more hungry to do better. We are not resting on a big reputation.