Facit is your partner for customer and UX research in Germany
We help you put your customers to the center – with qualitative and quantitative customer research.
We offer all services you need for professional user experience and customer experience research in Germany, including:
- Recruitment of participants (local and nationwide)
- Usability testing and in-depth interviews, in our own lab or remote
- Focus groups, in our own facility or remote
- Ethnographic research and contextual analyses in German households
- Representative surveys in Germany, Europe and worldwide. We partner with all major online access panels in Germany
- Specialized tools like card sorting, Kano analyses, conjoint analyses, customer journey analyses etc.
- Skilled UX / CX moderators
- Simultaneous interpreters (German into English) on native speaker level