As a User Experience (UX) Researcher, you will be a core member of the experience team, tightly partnered with Experience Designers and Managers to focus on Verizon’s digital experiences. You will collaborate with other UX Researchers to conduct the appropriate insights work to reveal consumer needs and expectations from defining new experiences to delivering a solution that satisfies and delights our consumers.
Responsibilities
- Executing insight activities (e.g., front-end experience creation, design refinement in-person and remotely, A/B testing).
- Developing the screening criteria, discussion guide, and activities for each stage of insight.
- Moderating sessions.
- Formulating insights and story-telling.
- Uncovering unexpected insights that drive new experiences as well as the little ‘i’ insights that inform their development.
- Presenting these insights in a compelling way to help stakeholders understand consumer needs and how those needs impact solutions.
- Escalating ongoing needs and issues to the UXR Senior Manager of Product Experience.
- Managing recruiting and facilities firms, as well as remote testing panels and partners.
- Managing the participant experience to ensure they are comfortable, maintain confidentiality, and handle note-taking and video responsibilities amongst the core team.
Qualifications & Experience
- Bachelor’s degree or four or more years of related work experience.
- Four or more years of relevant work experience.
- Experience with user research methods (usability testing, user interviews, remote studies, etc.).
- Even better if you have one or more of the following:
A Bachelors or Masters in Human Factors, Psychology, HCI/Computer Science, Sociology, or a related field. - Experience defining and planning the approach and methodologies in the context of project scope and timeline.
- Experience managing the recruitment process with vendors and managing the day-to-day quality of the lab.
- Experience with secondary data, trends, and learnings.
- Experience moderating and planning ethnographies, one-on-ones, panels, and remote testing environments.
- A working knowledge of Accessibility best practices (WCAG 2.1 AA)
- Experience creating discussion guides.
- Experience with qualitative generative research, evaluative methodologies, and usability from concept formation through launch.
- Experience working in an Agile environment.
- Detail-oriented approach and the ability to work fairly independently on a variety of well defined tasks.
- Strong oral and written communication skills.
- Experience providing insights to inform digital engagement (e.g., website, apps, APIs).
- Ability to ensure the right technology and tools are in place to provide a positive lab experience for consumer participants and viewers.
- Experience bringing insights to life through a narrative that clarifies the needs and desires of consumers and how those insights can be integrated into the designed experience.
- Experience crafting discussion guides and appropriate tools and exercises to reveal consumer needs and desires in close partnership with Experience Design, Management, and Business Partners.
- Partner, vendor, and resource management experience.
