As Head of User Experience Assurance, you will launch and build out the User Experience Assurance team including defining the team charter, hiring the team, and beginning the consistent evaluation of Stripe’s essential journeys. You will be responsible for the UXA team’s evaluation of product user journeys, identifying opportunities for improvement, and partnering with teams across Stripe to measurably improve product quality.
Responsibilities
- Contribute significantly to improving product quality. Ultimately enable exceptional product experiences and reinforce Stripe’s commitment to meticulous craft
- Lead the creation of comprehensive user experience evaluation strategies, ensuring thorough coverage of use cases and driving user evaluation and walk the store practices
- Define and establish user experience assurance standards, methodologies, and processes to be integrated seamlessly into the product development process
- Identify gaps and improvement areas within specific user journeys and across Stripe’s product suite. Act as a force multiplier to assist product teams in optimizing and planning for product experience and quality improvements
- Evaluate and establish key business metrics and KPIs to measure the quality and health of Stripe’s user experiences. Provide consistent reporting and visibility to product teams and leaders, while proactively highlighting areas of risks and opportunity
- Identify and implement new opportunities to evaluate user journeys and experiences
- Work closely with our product teams, business leads, and Stripe leadership more broadly
Minimum Requirements
- 8+ years of experience in a product management, design, quality assurance, or engineering role
- Experience partnering closely with engineers, designers, and business areas to build surprisingly great products
- Entrepreneurial experience and can operate at scale—enjoys moving quickly on new, green-field products
- Obsession with users, details, and building best in class solutions
- Process-oriented mindset and ability to lead people to drive results
- Able to grasp and distill highly complex issues and translate them into clean, focused, understandable and systematic solutions
- Understanding of how product quality is essential in a B2B product company with a focus in developer-led experiences
- Track record of project leadership, creative thinking, and cross functional collaboration in support of influencing product features
- Strong written and verbal communication skills with a talent for precise articulations of user and customer problems
- Foster a collaborative and inclusive work environment, promoting innovation, knowledge sharing, and continuous improvement within the team
- Have strong craft and visual design skills. You can identify how user experiences can and should be better and when they do meet a defined quality bar. You have a keen eye for subtle details
Preferred Qualifications
- Confident and comfortable presenting to different types of audiences, large and small
- Adept at communicating technically complicated topics simply and elegantly
- Experience with integrating Stripe or other RESTful APIs into web applications
To apply for this job please visit stripe.com.
