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Senior UX Researcher

Website Microsoft Microsoft

Azure Communication Services, the IC3 Developer Platform, is seeking a Senior UX Researcher experienced in both qualitative and quantitative research methodologies. 

As a good fit, you have passion & skill for generating customer insights, and experience driving product impact as a result of those insights. You will be joining a growing team of remote and hybrid designers, researchers, and PMs in deriving deep customer insights and shaping the process and methodology of turning them into great experiences.  

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.




In this position, you’ll need to excel in understanding the needs, wants, and desires of our customers to help inform the development roadmap. You will:

  • Partner with PM & Development teams to understand product goals and strategies
  • Partner with our UX Research lead to create research plans that involve and engage your partners and your team and impact product strategy, design, and quality.
  • Help plan and execute appropriate research activities to answer relevant design and/or business questions, leveraging and triangulating both qualitative and quantitative methods (observation, interviews, journals, ethnography, surveys, lab studies, instrumentation, etc.)
  • Provide your partners with research context, perspective, and recommendations on what will make our products and services both useful and delightful
  • Communicate research findings through regular updates, persuasive and compelling written reports, and group presentations
  • Bring a wide range of both established and innovative research methods to your work and develop new methods where needed to evolve the desirability of our experiences.
  • Help evangelize and educate your partners on the value of customer-driven research methodologies.
  • Contribute your research and perspective through the entire product design cycle, from planning to implementation to post-release
  • Help develop and evangelize effective, trustworthy, and ethical uses of AI to streamline processes and better scale UX research activities.
  • Partner with other researchers across Microsoft, to broaden our perspective and learn from the larger MSFT community.
  • Embody our Culture and Values


To apply for this job please visit jobs.careers.microsoft.com.

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