Lyft is seeking a User Experience Researcher to join us on this quest. You’ll partner with designers, product managers, product managers, marketers, data scientists, sales execs, and other cross functional partners to derive deep understanding of our customers’ behaviors and attitudes and to communicate results and actionable recommendations across the team. You’ll think big about new areas and opportunities, test concepts as they are being developed, and evaluate products and services once they’ve rolled out.
You are an excellent communicator and a flexible team player who can thrive in a fast-paced, dynamic working environment. You are also comfortable working closely with passionate cross-functional stakeholders who care deeply about creating experiences that bring people together.
Responsibilities
- Design and conduct studies across key product areas, utilizing methods such as ethnographic/field research, surveys, concept testing, usability testing, and any other methods you find impactful
- Partner with our data scientists to provide qualitative context for their quantitative insights
- Review, analyze, and communicate mixed methods data to generate tactical and strategic insights, as well as actionable recommendations that drive product innovation and design improvements for users
- Find creative and compelling ways to generate, present, and evangelize results and recommendations throughout the company, in order to help cultivate a highly informed, more effective, and more empathetic organization
- Work with cross-functional partners to shape product direction based on research findings and follow-up with partners about implementation to understand how findings are being used
- Inform the research roadmap by proposing and triaging research requests from XFN partners, aligning with your team on what is the highest priority. Use knowledge of customer needs to create empathy for users and build common ground with appropriate stakeholders
Experience & Skills
- 3-5 years of experience conducting UX research
- Experience researching the end-to-end user experience
- History of partnering with teammates to increase understanding of user research
- Excellent story-telling abilities and facilitation skills
- Ability to communicate and coordinate cross-functionally in order to engage stakeholders from across the organization
- Willingness to take initiative, run with projects, and speak up when support and guidance is needed
- Undergraduate degree in Human-Computer Interaction, Psychology, Anthropology, Computer Science, Cognitive Science, or a related field OR comparable UX research experience
Added Advantage
- Direct work experience in the ads space and/or the consumer space
- Graduate degree in Human-Computer Interaction, Psychology, Computer Science, Cognitive Science, Business or a related field
- Experience using research to guide product development from seed-to-scale
- Design thinking methods and brainstorm facilitation
