The AWS Marketplace and APO team is looking for a Senior UX Researcher who leads through their work and is comfortable with all stages of the product lifecycle.
From inception through launch, you will be a research owner, responsible for delivering customer insights, and influencing partners to iterate and improve, translating customer needs and constraints into simple, intuitive, customer-focused solutions.
You will help influence and drive critical business decisions, meet regularly with customers and senior leaders, collaborate frequently with designers, product managers and tech to facilitate research that will define the direction of our product experiences.
Responsibilities
This role is intended for a research leader who knows how to use the artifacts of research, hard data and deep intuition to create and improve consumer-facing user experiences.
- Design and execute qualitative and quantitative research using different methods and techniques based on project goals and timelines
- Uncover and investigate unmet needs while validating new solutions (e.g. interview facilitation, ethnographic skills, journey mapping, design heuristic reviews, persona creation, etc.)
- Generate ideas on new or more efficient ways to answer questions that we have about customers.
- Work independently to discover new metrics for the team to benchmark against.
- Collaborate with designers and product managers to solve problems with data and define roadmaps.
- Possess excellent communication and writing skills as the research insights will directly impact business strategy and design direction.
This position requires that the candidate selected be a US Citizen and must currently possess and maintain an active TS/SCI security clearance with polygraph.
Basic Qualifications
- 5-8 years of experience as a UX Researcher
- Experience combining qualitative and quantitative research methods (Kano, Max Diff, a/b testing, complex surveys etc.)
- Experience with maturing a research practice (which may include setting up more streamlined research operations, mentoring, and experimenting with ways to increase research impact in the organization)
- Current, active US Government Security Clearance of TS/SCI with Polygraph
Preferred Qualifications
- Experience in complex B2B spaces or working in/with government agencies.
- Excellent command of generative user research methodologies
- Ability to use research to influence strategic direction—and the portfolio to prove it
- Experience with continuous delivery in a fast-moving environment
- Broad knowledge of research methodologies and the proven ability to execute the right methodology to get the needed result
- Master’s degree in HCI or related field
- Excellent written communication, presentation, and storytelling skills
