We are looking for a seasoned professional to lead our UX Research team who can embody our vision of fostering collaborative partnerships, achieving excellence in research methodologies, encouraging continuous learning and growth, and empowering user-centric design through data-informed decision-making.
Key Responsibilities and Duties
- Lead research efforts from initial exploration to post-launch analysis, collaborating with product managers and engineers to integrate findings into the product lifecycle.
- Mentor and lead the UX research team, promoting a culture of excellence and collaboration and organizing regular training and workshops to update their skills with current UX research trends.
- Deliver impactful insights that inform both strategic and tactical product and design decisions.
- Champion a learning-oriented environment, encouraging feedback and professional growth among team members.
- Innovate and refine UX research methodologies, integrating approaches like competitive benchmarking, heuristic analysis, and think-aloud usability testing.
- Collaborating closely with stakeholders ensures alignment between user needs, expectations, and product visions and goals.
Qualifications and Skills
- The ideal candidate should have a minimum of 10 years of experience in UX research, with a proven track record in integrating user research into product designs.
- The candidate must possess at least four years of management experience and showcase leadership, mentoring, and career development abilities for UX researchers.
- The individual possesses proficiency in quantitative and qualitative research methods, has a strong understanding of statistical experimental design, and is familiar with techniques such as conjoint analysis, Kano model analysis, and other statistical analysis methods.
- A strong dedication to designing with user needs in mind while also understanding the goals of both the customer and the team.
- The individual possesses strong communication and leadership skills, adept at guiding team growth and fostering effective cross-departmental collaboration.
- We prefer candidates with a degree in Human Factors, HCI, Experimental Psychology, Information Science, or Computer Science, but we will also consider equivalent experience.
- Industry-standard qualifications or certifications in UX Research are a plus, as is experience with the Lean UX framework and working in a Retail/e-commerce environment.
