UI UX Job Search & Job Opportunities

Senior UX and Digital Copywriter

The Senior UX and Digital Copywriter is a key member of the Design team in Wealth and Personal Banking (WPB) Australia and is passionate about digital products, effective change communication to customers, human-centered design and data-driven decision making.

As a specialist, you are a hands-on expert wordsmith with technical writing abilities, create customer-friendly content and maintain governance and standards. You will also guide and mentor other wordsmiths to craft impactful, accessible, and high-quality content across digital banking journeys and customer communication channels.

 

 

Responsibilities

  • Collaborate with other Copywriters, UX/UI Designers, Marketing, Regulatory compliance, and cross-functional delivery team members to develop engaging content for customers written specifically for Digital channels in the appropriate brand voice and tone
  • Get familiar with the product, target audience and competitor activities in the market
  • Recommend accompanying visual cues such as stock images, icons and infographics to compliment written copy
  • Understanding of copywriting fundamentals (scripts presentations and formats etc.)
  • Excellent attention to detail in grammar and spelling
  • Excellent presentation skills, in bringing to life creative concepts and selling work to internal and external stakeholders

 

 

Requirements

  • Tertiary qualifications in Journalism, English Literature, Communications or related discipline
  • 6 to 10+ years of demonstrated UX copywriting experience either in an in-house or consulting capacity for digital platforms and/or direct communications to consumers
  • The ability to work collaboratively with diverse and senior stakeholders, to influence and deliver enhanced customer outcomes
  • Familiar with transforming customer experiences through the application of design methodologies such as: Design Thinking, Customer Centred Design (CCD), Human-Centred Design (HCD), ideally within a financial or professional services context
  • Exceptional stakeholder management skills
  • Sound experience in managing multiple project simultaneously
  • Experience collaborating with designers and stakeholders for requirements gathering, feedback, iteration and approval
  • A strong design-point-of-view and comfortable with challenging opinions and pushing design boundaries to update and improve design standards
  • Comprehension of accessibility principles and applying them to writing for web and mobile experiences
  • Familiarity with common design and delivery approaches, such as Agile, Lean, Sprint and common collaboration tools, such as Figma, Jira, Monday or Trello
  • Previous copywriting experience for financial or insurance industries would be highly regarded

 

 

Preference will be given to candidates who hold Australian or New Zealand PR/Citizenship or working rights or who can show they currently have unrestricted work rights in Australia with no limitations.

 

To apply for this job please visit mycareer.hsbc.com.

Looking to fill a UI/UX Design, UX Research or Product job opening?