The HP Print Design organization is seeking an expert-level User Experience designer who can bring a new perspective to designing world-class help and support experiences for HP’s portfolio of products and services. The candidate selected for this role will be a passionate advocate for user assistance that is thoughtfully and artfully integrated into the overall product design.
As a key member of the Print Solutions UX team, you will:
- Lead multiple project teams of designers and development partners in the design of a consolidated user-centric help and support strategy across HP’s printer platforms and service offerings, which includes experience/information architecture, user validation, and interaction specifications
- Drive innovation and integration of new technologies and design language into projects and activities within the Print Design organization and with partner organizations within HP
- Manage, educate, and expand UX thinking with a focus on user assistance and content strategy
- Review and evaluate designs and project activities for compliance with current UX guidelines and standards; provide tangible feedback to improve product quality and user experience
- Provide domain-specific expertise in user-assistance strategies integrated into overall user experience design
- Provides guidance and mentoring to less-experienced staff members
As a proven UX designer in the user-assistance domain, you will possess:
- Bachelor or Master’s degree in Business, Design, Human Factors Engineering, Social Sciences research, or equivalent
- 10+ years’ experience
- Broad experience with the application of design theories, principles, and concepts to a portfolio of information technology and consumer products and services
- Excellent analytical and problem-solving skills
- Expert knowledge and experience in designing and implementing research and data collection plans for user experience testing and acceptance
- Proven experience in reviewing and evaluating designs for alignment with overall product architecture, as well as recommending and implementing designs and technologies that improve product quality and overall user experiences
- Excellent written and verbal communication skills; mastery in English
- Confidence and ability to effectively present user experience data, design proposals, and product specifications to senior managers and executives
