Website TiffanyAndCo Tiffany & Co.
We are looking for an UX Research Intern to co-create unparalleled customer experiences across our multiple digital within the UX & Digital Design team.
You will influence new features by helping to uncover and action user insights, through a range of quantitative and qualitative research methodologies.
You will support important initiatives and be encouraged to proactively identify new opportunities for research, choosing the appropriate methods, conducting the research, analyzing and presenting results.
The ideal candidate should have a passion for emerging technologies, human behaviors, and pride yourself on being up to date with the latest digital trends.
Responsibilities
- Support the Global, Digital Commerce ‘Voice of Customer’ (VOC) Program
- Analyze NPS performance and eCommerce health globally, incorporating market analysis, data-driven insights and user research findings to help drive design strategy
- Conduct and analyze user research, using a variety of qualitative and quantitative research methodologies
- Present customer & user insights to regional stakeholders, and collaborate with stakeholders on ad-hoc analyses on an as-needed basis
- Partner with cross-functional stakeholders (Customer Insights, Digital, Omni, Client, Marketing, Creative, etc.) to ensure the successful receipt and use of Digital Commerce insights (UX & VoC); proactively engage on solutions and optimizations
- Develop recurring reporting (weekly, monthly, quarterly, annually) in support of range of stakeholders (Callback Centers, Omnichannel, Marketing) and their respective business needs
- Explore new and existing opportunities with current or future vendors to enhance Digital Commerce programs (UX and VOC)
Qualifications
- Pursuing a graduate degree in Design, User Experience, Human-Computer Interaction, Psychology, Cognitive Science, Neuroscience, Social Science, Anthropology, Human Factors or related fields
- Ideally has existing exposure to UX research and strategy
- Clear communicator, creative problem solver, organized work style, dedicated to user-centricity, with a growth mindset
- Familiarity with qualitative and quantitative research methods and practices
- An ability to thrive in a fast paced, dynamic, and fluid environment
- Curiosity about design thinking and up-leveling skills
