We are seeking a UX Researcher to join our team and help us deliver user-centered design solutions for our government clients. As a UX Researcher, you will be responsible for planning, conducting, and analyzing user research to inform the design of digital products and services for government clients. This role would be great for researchers with a background in FinEd/FinTech and/or content strategy
Responsibilities
- Collaborating with cross-functional teams to understand user needs and business requirements, and translating them into research objectives and questions
- Designing and conducting various research methods such as interviews, surveys, usability testing, and ethnographic studies to collect qualitative and quantitative data
- Analyzing and synthesizing research findings into actionable insights and recommendations that inform design decisions and improve the user experience
- Communicating research findings to cross-functional teams, stakeholders, and clients through reports, presentations, and other methods, to help build understanding and guide delivery
- Developing and maintaining research plans, protocols, and documentation that ensure research quality, rigor, and ethical standards
- Contributing to the development of research frameworks, principles, and guidelines that enable consistency and scalability across multiple products and services
- Staying up-to-date with the latest research trends, tools, and techniques, and sharing knowledge with the team to promote a culture of innovation and continuous improvement
Qualifications
- Bachelor’s degree in UX research, human-computer interaction, psychology, sociology, or a related field
- 3+ years of experience in UX research, preferably in a federal consulting or government environment
- Proficiency in research methods such as interviews, surveys, usability testing, and ethnographic studies
- Understanding of user-centered design principles and methodologies
- Strong analytical and critical thinking skills, with the ability to analyze and synthesize complex data into actionable insights and recommendations
- Strong communication and collaboration skills, with the ability to work effectively in a team environment
- Willingness to learn and grow in a fast-paced and dynamic environment
- Must be able to pass and maintain a Public Trust security clearance
Advantage
- Background in financial education and/or financial tech and/or content strategy is a plus
Location
This role can work remotely from anywhere in the USA. Some travel to the DC area may be required. You must be legally authorized to work in the US. Bixal does not provide visa sponsorship.
