VMLY&R is a global brand and customer experience agency that harnesses creativity, technology, and culture to create connected brands. Named a Leader in the Gartner Magic Quadrant for Global Marketing Agencies for five consecutive years, VMLY&R is made up of more than 12,000 employees worldwide with principal offices in Kansas City, New York, Detroit, London, São Paulo, Shanghai, Singapore and Sydney. The agency is behind award-winning campaigns for blue chip client partners including Colgate-Palmolive, Danone, Dell, Ford, Intel, New Balance, Pfizer and Wendy’s. For more information, visit www.vmlyr.com.au. VMLY&R is a WPP company (NYSE: WPP).
There are more than 400 of us within our 5 offices in Australia and New Zealand. Each VMLY&R office has its own unique personality, and spaces created to enable bold, creative thinking and meaningful collaboration. And we’re not all about the work. We want everyone to have the best life both in and out of the office. With (COVID permitting) regular events, Friday lunches, and sundowner sessions, a day in the office feels more like a very productive day spent with mates (either physically or virtually).
VMLY&R AUNZ Highlights:
There are many things that make VMLY&R AUNZ an awesome place to work, but we think these are worth a special mention:
- Birthday Leave – a paid day off to celebrate your Birthday each year;
- Summer Days – 5 paid afternoons off each year during daylight savings time;
- Loyalty Leave – a paid day off each year to celebrate your work anniversary;
- Employee Assistance Program access and 24/7 support;
- LinkedIn Learning access for all employees.
About the Role
The UX Designer / Strategist will support the Strategy Director & Head of Experience with all strategy and experience design work. This is a hands on role which will involve primary and secondary research support, reporting/analytics generation, facilitator support in workshops, drafting creative briefs, some knowledge of tools such as Figma, inputting into strategic responses and delivering experience & user design.
This role will work across numerous Clients for the agency.
Role Highlights
- Support strategic work– a broad generalist who is comfortable with qualitative and quantitative research, insights generation and creative briefing.
- Heads, Hearts, Hands– Champion a strategic approach that combines insightful thinking with passion for bringing out the best in others – embrace the “doing” of planning.
- Embrace Human Centred Design – leverage the HCD toolkit across traditional XD projects and Brand and Communications projects
- Partner with Client Service– able to work closely in a collaborative relationship with account managers to take briefs, presentations/meetings – checking in with the Strategy Director & Head of Experience as required.
Key Responsibilities
- Brand & CX Strategy Leadership – Inject best-in-class strategy and thinking into the strategy team and agency
- Productisation of a VMLY&R Brand Offering – Lead the creation of a proprietary VMLY&R brand & CX process & tools (i.e. workshops, research) that can be sold into clients
- Best In Class Strategy – Shape VMLY&R’s strategic responses to business problems by combining the best digital, CX and brand thinking
- New Business Champion – Autonomously and effectively distill client briefs, craft and deliver strategic responses for New Business pitches
- Awards – Champion award winning work and the crafting of compelling award entries
- Brand / UI / Behavioural – Work alongside UI & Strategy to develop new ways of bringing brand experience to life via platforms
Required Experience/Skills/Capabilities
- 2+ years of strategic problem-finding and solving skills, research & XD design experience
- Experience designing and running workshops & co-creation workshops
- Confidence presenting to Senior Clients / C-Level Execs
- Crafting high-level presentations using storytelling to define the challenge and strategic solution
- Deep understanding of the HCD and CX strategic and design methodology
- Experience and confidence in UX and UI design, and communicating with technical delivery teams
- Able to drive all data research and inputs required for a strategy – both primary and secondary research experience (e.g. desktop research, supporting focus groups, social/search analytics, co-creation workshops, interviews, contextual enquiries surveys. etc)
- Some experience across different flavours of strategy – brand, connections, digital, CX, UX and beyond
- Some proficiency in Microsoft Excel, Sales Force Social Studio, Facebook Business Manager & Creator Studio, and Google Analytics to assist with reporting/insights
VMLY&R is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, race, colour, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.
