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Wiley Partner Solutions is in search of a dynamic User Experience Researcher to elevate our digital products and services. Serving as an empathetic champion for both our users and customers, you will engage in meaningful conversations with them, delving deep into their insights and experiences. Your continuous monitoring and feedback will be invaluable in enriching our understanding. In collaboration with our dedicated UX and Product teams, you will be at the forefront, enabling our users and customers to access, author, manage, and share their research with unparalleled ease. Join us, and be part of a passionate team of UX professionals reshaping the landscape of research communication worldwide.
Responsibilities
- Routinely review and analyse user feedback from a range of products and services.
- Develop and achieve quantitative and qualitative research projects.
- Convert user feedback into clear, practical insights for the UX and Product teams.
- Collaborate extensively to establish and conduct user-focused research.
- Offer invaluable insights to guide strategic product and UX choices.
- Continuously expand our database of user insights, steering our product vision and strategies forward.
Qualifications
- A BA/BS degree in a field related to human behavior, such as HCI, Psychology, Anthropology, or Social Science.
- Proficiency in both quantitative and qualitative UX Research techniques.
- Experience with Figma or similar UX design and prototyping tools.
- Strong foundation in Information Architecture, understanding the organization and structuring of content effectively.
- Exceptional command over written and spoken English.
- Strong multitasking abilities and a structured approach to tasks.
- Team-oriented approach with the capability to independently drive projects.
- Excellence in translating expansive user feedback into concise, actionable insights.
- Agile adaptation to new technologies and platforms.
- Acquaintance with the scholarly publishing landscape.
- Aptitude for lean research approaches, quick concept iterations, and adhering to tight deadlines.
