- Full Time
- Los Angeles, California, United States
TikTok USDS User Research Insights team creates knowledge and provides insight surrounding the attitudes, perceptions, behaviors, and ways of thinking of various TikTok user classes (viewers, creators, non-users, etc) with the overarching goal of informing key business decisions and product development, while carefully maintaining user privacy and mitigating company risk. We are a US team with diverse backgrounds unified by a strong curiosity and enthusiasm for conducting applied behavioral science research.
In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time.
Responsibilities
- Serve as key US research partner for the Global Payments team, leading mixed methods research endeavors designed to further our knowledge of user and creator experience relating to e-commerce onboarding, payments, transactions, and related topics
- Proactively identify research needs and gaps and develop and implement solutions for scaling our research practice
- Collaborate with cross-functional teams and stakeholders to identify critical research questions and understand user and creator needs in the North American market and other global markets
- Understand and incorporate complex technical and business requirements into research
- Design and implement research, gather insights, and synthetize findings into actionable insights that enable stakeholders to make business-critical decisions
- Define and measure UX metrics and develop programs for tracking user experience over time
Minimum Qualifications
- Bachelor’s degree or above in Psychology, Statistics, Sociology, Marketing Research, Human Computer Interaction, or other related fields
- 4+ years experience in user experience research, design research, or product research in the technology industry, preferably in consumer tech or content
- Full fluency in Mandarin to communicate fluidly with stakeholders in Singapore and other Asia-Pacific countries
- Proven experience with using and appropriately selecting different design research methodologies including but not limited to: usability studies, field/remote testing, focus groups, interviews, concept tests, diary studies, surveys, A/B testing
- Experience in advanced quantitative methods and statistics, such as factor analysis, regression analysis, ANOVA, T-tests
Preferred Qualifications
- Demonstrated ability to analyze large data sets with statistical tools (SQL, Python, R, SPSS) and present findings clearly to influence product direction and business decisions
- Ability to manage multiple research projects simultaneously in a fast-paced environment and take the initiative to independently solve problems and learn new skills
- Excellent written and spoken communication, presentation, and interpersonal skills
- Flexibility to collaborate with Global Payments team, including regular meetings before 9am or after 5pm
To apply for this job please visit careers.tiktok.com.