Website thermofisher ThermoFisher Scientific
Our Bioscience Customer Research group is diverse mix of qualitative and quantitative researchers who are passionate about understanding customer’s needs, behaviors and attitudes to develop customer centric products. The team in Carlsbad, California has an open position for someone to conduct qualitative user research projects. The ideal candidate needs to lead the design and execution of user-centered research to uncover customer insights that translate into actionable plans to support development of innovative Life Science Research products.
Responsibilities
- Design & lead user research: Work with and run cross-functional teams to plan and conduct research to understand customer needs using various methodologies, including field observations, interviews, prototyping, and concept testing.
- Synthesize information into actionable strategies and uncover new innovations.
- Define project scope, results, timelines, and run projects from start to finish.
- Facilitate innovation workshops with multidisciplinary teams to inspire and brainstorm creative solutions.
- Communicate research insights and recommendations to executive leadership and internal team members in a clear and compelling way.
Requirements
- Degree in psychology, cognitive science, human-computer interaction, or anthropology required.
- Two or more years of user research experience in an industry setting.
- Experience driving user/design research projects, in close collaboration with people in a variety of roles
- Excellent interpersonal skills and ability to influence key collaborators
- Build and deliver persuasive presentations to larger groups (proficiency is Powerpoint required)
- Build effective relationships with core and extended team members, functional managers, senior management, and customers
- Lead and deliver consistently on project scope and timeline
- Ability to work in a fast-paced, dynamic environment, leading multiple projects and priorities simultaneously.
- Strong intuition for business and understanding of innovative product development process.
- Work independently without significant direction.
