UI UX Job Search & Job Opportunities

User Experience Research Manager, Digital Technology

Website servicenow ServiceNow

We are looking for a talented and experienced User Experience Research Manager to lead and mentor a team of UX Researchers in conducting qualitative and quantitative research to make discoveries and improve our employee experiences. This role requires a deep understanding of research methodologies, user-centered design, and a passion for digital technology.




  • Manage and mentor a team of researchers, providing guidance, training, and support to ensure quality and consistency of research work.
  • Implement research strategies that align with roadmaps for different portfolios of products of our employee experiences.
  • Balance the business and employee needs at all stages of the product development cycle, ensuring those needs are central to design and development decisions.
  • Oversee data analysis to ensure the generation of actionable insights, patterns, and trends informs product design and development.
  • Work closely with product managers, designers, and developers to integrate research findings into development and design decisions.
  • Create bi-monthly reports based on finished research projects.
  • Track Objectives, Keys and Results to assess the impact of research on our experiences.
  • Stay current with best practices and industry trends in user research to implement them with the team.



Basic Qualifications

  • 7+ years of overall related experiences
  • 1+ years of team leading and management
  • BA/BS degree or higher within Human-Computer Interaction, Human Factors, Psychology,
  • Cognitive Science preferred or equivalent combination of education and experience


Preferred Qualifications

  • Master’s degree in the Human-Computer Interaction, Human Factors, Psychology, Cognitive Science
  • Proficiency in research methodologies, tools and techniques
  • Passionate about growing and mentoring people
  • Experience conducting or leading research for accessibility
  • Excellent verbal and written communication skills
  • Proficiency in using UX research tools and software
  • Experience conducting or leading research that includes ML/AI


To apply for this job please visit careers.servicenow.com.

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