Reporting to the CX/UX Lead, the Senior CX/UX Designer will orchestrate within M1 the CX aspiration with nominated Journey Owners in delivering a digital, frictionless omni-channel experience.
Key Responsibilities
- Gather and evaluate design requirements
- Liaise with stakeholders to conceptualise journeys for new and existing features
- Create user flows and prototypes for proposed designs
- Integrate findings from research and data (analytics, BI, etc..) into design decisions
- Design digital assets for design library which will standardise design across the organisation
- Create visual elements and screen designs for features
- Work collaboratively with a cross functional team in implementing design elements and features across the platforms
- Participate in user research to observe usability and identify user issues on the platform
- Participate in workshops and scrum ceremonies
Key Requirements
- Polytechnic/University qualifications in Arts, Design, Digital Media, Visual Communications
- Experience in working in telco as internal designer and familiar with telco products and services
- Minimum 5 years of experience in UX and UI design
- Experience designing for responsive web and mobile
- Experience in designing prototypes and flows with sketch, figma, invision design software tools
- Experience in conducting customer workshops and user research to identify problem statements
- Ability to articulate design decisions and collect feedback for design iteration
- Strong understanding with experience in all stages of user-centred design process
- Applied experience with Agile sprints and Scrum rituals
- Collaborative designer thinker who is a good team player
- Strong communicator with ability to influence stakeholders
