As an integral member of our Design Strategy and Research team, you will work on a broad range of products. This is an incredible opportunity to get down into the trenches of a growing product, work with cutting-edge technologies, and solve interesting problems daily.
Get to know the Role:
- Work hands-on with product managers, designers, executive leadership and subject matter experts to identify and prioritize research opportunities.
- Conduct independent research on multiple user profiles such as drivers, passengers, merchants and other relevant verticals.
- Collect and analyze user behavior through in-depth qualitative research, mixed methods, benchmark studies, usability lab studies, surveys and other appropriate methodologies.
- Create artefacts and frameworks to ground teams in customer centric thinking, such as journey mapping, blueprinting, personas, etc.
- Advocate research findings to diverse audiences through written reports and oral presentations and persuade relevant teams to implement the recommended changes.
- Transform insights to actions by suggesting concepts and/or facilitating the team through a co-creative process to decide next steps.
The must-have’s:
- MA/MS degree in psychology, sociology, anthropology, human-computer interaction, human factors engineering, industrial engineering, cognitive science, information sciences, related field or equivalent practical experience.
- 3+ years of industry work experience in an applied research setting.
- Strong understanding of strengths and shortcomings of qualitative and quantitative research methods, including when and how to apply them during each product phase.
The good-to-have’s:
- Experience with usability testing tools such as Camtasia, Morae, Tobii etc. Experience with analysis and presentation tools such as Excel, SPSS, PowerPoint etc.
- Strong understanding of the design thinking/human centred design process.
- Basic understanding of the domain expertise of partner teams such as design
- Strong working knowledge of statistics, survey design, interviewing, and the principles of experiment design.
- Excellent interpersonal, communication, negotiation and collaboration skills and presentation skills.
Get to know Grab:
Grab is more than just the leading ride-hailing and mobile payments platform in Southeast Asia. We use data and technology to improve everything from transportation to payments and financial services across a region of more than 620 million people. We work with governments, drivers, passengers, merchants, and the community, to solve critical problems in Southeast Asia.
Grab began as a taxi-hailing app in 2012, but we have since extended our product platform to include GrabCar, GrabShare, GrabBike, GrabHitch, GrabExpress, GrabFood, GrabCoach, GrabShuttle, GrabCycle. We recently launched our fintech platform – GrabFinancial, which consists of payments, lending and insurance. Our latest addition is GrabVentures, an in-house incubation platform. We are focused on pioneering new commuting and payment alternatives for drivers and passengers with an emphasis on convenience, safety, and reliability. Currently, we offer services in 8 countries. Our R&D offices are in Singapore, Seattle, Beijing, Bangalore, Jakarta and Vietnam. We aspire to unlock the true potential of Southeast Asia and look for like-minded individuals to join us on this ride.
