At Google, we follow a simple but vital premise: “Focus on the user and all else will follow.” User Experience Researchers (UXRs) make this possible. User Experience (UX) is made up of multi-disciplinary teams of Designers, Researchers, Writers, Content Strategists, Program Managers, and Engineers who care deeply about the people who use our products. We play an integral part in gathering insights about product user needs, attitudes, emotions, and behaviors to inspire and inform design. We collaborate closely with each other, engineering, and product management to create industry-leading products that deliver value for our users and Google’s businesses.
As a User Experience Researcher (UXR), you’ll help your team of UXers, product managers, and engineers understand user needs. You’ll play a critical role in creating useful, usable, and delightful products. Working with stakeholders across functions and levels, you’ll have impact at all stages of product development. You’ll explore user behaviors and motivations by conducting primary research such as field studies, interviews, diary studies, participatory workshops, ethnography, surveys, usability testing, and logs analysis.
The UXR community at Google is unique and will help you do your best work. You’ll have the opportunity to work with and learn from UXRs across Google through regular meetups, mentor programs, and access to internal research tools.
You’ll aim to improve people’s lives by making cities’ transportation information more intuitive, flexible, and accessible. You’ll do this by having a deep understanding of the types of trips city locals go on, how transportation modes are used, the challenges and goals of cities, including utilization of sustainable transport to enable personalized experiences.
User experience is at the forefront of how we create intuitive, innovative, and beautiful products that people love. We strive to learn and understand our users’ needs, behaviors, and emotions to gather insights that inform product strategy and design. Our UX teams include designers, researchers, content strategists, and engineers who are passionate about quality, usability, and simplicity. We work on collaborative teams to solve complex challenges and craft experiences that highlight our products’ unique capabilities and personalities. Our work touches billions while exemplifying a key principle that is core to Google’s philosophy: “Focus on the user and all else will follow.”
- Build strong relationships with key stakeholders, and develop a long-term research program that aligns with product, design, and business objectives.
- Analyze user needs and pain points using mixed methods: including remote or in-person usability studies, interviews, surveys, contextual enquiry, rapid iterative testing, competitive analysis, or industry/academic research.
- Identify actionable insights, and relentlessly drive data-informed product decisions that create impact at every stage of the product cycle.
- Represent the user and advocate research findings to cross-functional stakeholders, collaborate with Designers, Researchers, Product Managers, and Engineers.
- Communicate research findings through effective storytelling to different audiences, including executives and non-experts, through engaging workshops, reports, presentations, video reels, and informal conversations.
- Master’s degree in Computer Science, Human Computer Interaction, Cognitive Science, Experimental Psychology, Market Research, Information Science, or equivalent practical experience
- 7 years of experience in UX research
- Experience in both quantitative and qualitative research methodologies
- Experience leading strategic research efforts and integrating user research into product designs and design practices cross-functionally
- Ability to choose the best qualitative research methods and frameworks that will be persuasive to a range of executive stakeholders
- Ability to communicate complex concepts clearly and persuasively across different audiences, and varying levels of the organization