As a User Experience Researcher (UXR), you’ll help your team of UXers, product managers, and engineers understand user needs. You’ll work with stakeholders across functions and levels and have impact at all stages of product development. You’ll play a critical role in creating useful, usable, and delightful products. You’ll explore user behaviors and motivations by conducting primary research such as field studies, interviews, diary studies, participatory workshops, ethnography, surveys, usability testing, and logs analysis.
Responsibilities
- Lead the research agenda for ensuring a safe and trustworthy experience for creators and consumers, including defining policies and enforcement mechanisms, and advocating for transparency and control.
- Help shape strategic direction by conducting foundational, iterative, and evaluative research, taking into account product mission, team priorities, and a global user base.
- Collaborate and build relationships with UX Designers, Product Managers, Engineers, Program Managers, and other cross-functional partners.
- Partner with other UX Researchers (UXRs) across pillars and adjacent teams to stay aligned and execute research for shared projects and goals.
- Drive change by communicating findings to stakeholders in the company, including making research findings convincing and actionable for research experts and non-experts. Present to executive leadership.
Minimum qualifications
- Bachelor’s degree in Human-Computer Interaction, Cognitive Science, Psychology, Anthropology, related field, or equivalent practical experience.
- 5 years of experience in UX, Human-Computer Interaction, applied research, or product research/development.
- Experience in research design utilizing methods, usability studies, contextual inquiry, and surveys.
- Product research experience in an end-to-end, usability, or generative setting.
Preferred qualifications
- Experience conducting research and balancing needs of customers/users.
- Experience integrating user research into product designs and design practices.
- Experience building products for diverse audiences including research for accessibility needs.
