We’re looking for a Staff User Researcher to join us on the GitHub Customer Research team! The Customer Research team at GitHub is a core part of the Design organization and works closely with designers, PMs, and analytics.
Our job is to help GitHub build the tools and experiences that support the future of software development. As researchers, we love exploring how people behave and learning what motivates them.
The Customer Research Team is a centralized research team that spans the product organization. We conduct research across our products to deeply understand our customers and to inform and evaluate solutions that GitHub creates.
When we understand customers’ mental models, their team’s workflows, and their organization’s constraints, we can make smarter product bets.
Responsibilities
- Collaborate closely with design, product management, and engineering leads to prioritize research opportunities in a fast-paced environment
- Actively share insights and provoke questions to de-silo teams across product and design areas
- Present research findings with a compelling presentation and communication style
- Drive alignment in the cross-functional teams you work with – Who’s the target customer? What problems do they most need to solve?
- Identify ‘good questions to ask’ and conduct the self-driven generative research to answer them
- Coach and support PMs and designers in doing their own day-to-day customer conversations and prototype evaluations
Required Qualifications
- 7+ years leading end-to-end (study design, test creation, recruiting, moderation, analysis, reporting) research projects with demonstrated impact
- Broad experience with a wide variety of qualitative research methods applied across the product development process
- Knowledge and experience in developing tools that democratize research practices across a product organization
- Proficient knowledge and experience delivering presentations to a large number of stakeholders and executives
Preferred Qualifications
- You bias toward action
- Experience working with a remote, distributed team
- You have experience conducting research on developer tools or other technical products
- Familiarity with GitHub, programming, or the ability to quickly self-teach
- You have some experience with quantitative research methods
To apply for this job please visit boards.greenhouse.io.
