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Senior Vice President, User Experience and Design

Website Genesys Genesys

The SVP of User Experience (UX) and Design will lead all aspects of the user experience across the Genesys product portfolio:

  • Lead the transformation and implementation of a unified UX vision for all our products.
  • Collaborate tightly with senior leaders across product management and R&D to innovate and deliver the product roadmap.
  • Strengthen the successful execution successful implementation of the UX strategy across Genesys, leveraging design thinking across Genesys and its ecosystem.




  • Understand and engage with customers and other stakeholders on comprehensive set of topics, including strategy, roadmaps, and user journey performance.
  • Build tight collaborative partnerships with Product Management and R&D to integrate and prioritize UX requirements into product roadmaps, key sprints and product reviews.
  • Provide thought leadership and strategy in UX. Evangelize and deploy a user-centered design methodology by representing customer needs throughout the full product development cycle, to create impactful, best-of-class digital experiences.
  • Collaborate with a cross-functional team to envision and iterate a highly desirable, technically feasible and economically viable UX vision for Genesys with industry-leading design standards and practices and emphasizes the importance of modern design aesthetics, design trends, technologies, and best practices.
  • Use vision to inspire and prepare for unidentified challenges. Implement and manage change in the UX approach and organization with a high-level executive presence of savvy.
  • Lead, manage, coach nurture, and mentor a large global team of multidisciplinary experts and experienced professionals, bringing the highest standard of creativity & design practices.
  • Build and Develop the necessary organization to set the overall vision and strategy for the product portfolio, allocate spend, and operate both cross-team and cross-functionally.
  • Work closely with other leaders to strengthen design processes and culture and facilitate a design system-centered approach to building experiences in every area of Genesys.
  • Work in a highly collaborative and inclusive fashion as a strategic partner with product management, and engineering to define both the long-term strategy and the short-term tactics for our experiences by grounding these decisions in user needs and insights.
  • Create and deliver clear roadmaps for delivering components, patterns, templates, and other
  • Design System-related work – Investigate, evaluate, and recommend new and emerging designs, patterns and usability techniques, technologies, and process improvement methodologies.
  • Implement the guidelines, tools resources, and processes required to scale great design across
  • Genesys’ large product organization and organization boundaries engaging all stakeholders in the journey.
  • Lead user experience team members in the collaboration with product strategists and stakeholders to understand business goals and translate those goals into compelling interactive experiences.
  • Represent Genesys within the wider UX community, for instance by publishing articles on behalf of Genesys and presenting at conferences as a Genesys discipline leader.



Minimum Qualifications

  • 10+ years’ experience in leading UX, including 5+ years at scale, with a proven track record demonstrating achievement of driving transformation & change
  • 5+ years’ proven demonstrated global leadership experience; building strengthening and leading high-performing teams in fast-paced, exciting environments, driving and catalyzing complex initiatives with empathy
  • 5+ years’ experience leading, building developing, and maintaining Enterprise Design Systems
  • Experience in collaboratively working with development organizations that engage in Agile development methods
  • Demonstrated ability to collaborate and influence guide executives and cross-functional teams across a matrix-style organization to achieve company product, engineering, UX, sales, partners, customer success, legal, HR, finance, and marketing.
  • Demonstrated strong meaningful interpersonal skills as evidenced by the ability to build collaboration, employee engagement, diversity, professional development, and trust.
  • Ability to sift through ambiguous, complex information and focus on critical priorities, and able to translate strategy into business objectives with clear ownership and accountability.
  • Demonstrated ability to influence product direction through a deep understanding of user needs and usability.
  • Demonstrated knowledge of the software development lifecycle, including planning, architectural design, development, testing and deployment
  • Knowledge of Cloud solutions in high-growth organizations



Preferred Qualifications

  • The ideal candidate also has UX experience in the Customer Experience space
  • Enterprise experience building Design Systems using Atomic Framework
  • Working knowledge of Jira and Agile software methodologies or toolsets (Scrum, XP, Kanban, Jira, etc.)
  • Basic understanding of HTML, JavaScript, and CSS.
  • Advanced knowledge of design tools such as Axure, Adobe CS, or similar
  • Proven Demonstrated ability to effectively communicate abstract concepts to audiences that are not skilled in a UX discipline
  • Engineering and/or technical expertise
  • Advanced knowledge of user-centered design patterns and methodologies



  • Ability to travel occasionally for workshops and meetings. In-person client travel is required after COVID
  • Location in Central or Eastern Time for ideal collaboration across Europe and US team


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