As the Director of UX Design for Digital Customer Solutions at DHL Express, you will lead the design strategy for our digital platforms, creating seamless, user-centered experiences for our global customers. You will oversee a distributed design team, driving innovation, quality, and efficiency while balancing customer needs with business priorities.
We are looking for an experienced leader with strong design expertise, business acumen, and a proven record of managing global teams. You should be results-driven, skilled at using data to inform decisions, and able to iterate quickly. A self-starter with an entrepreneurial mindset, you will take ownership, mentor others, and foster a culture of excellence and collaboration.
The role location is either Singapore or Bonn, Germany.
Responsibilities
- Lead and develop a high-performing UX design team focused on creating compelling digital customer experiences across DHL Express platforms.
- Define and execute the UX vision and strategy in alignment with business goals and customer needs.
- Collaborate closely with product management, engineering, marketing, and customer service teams to deliver integrated digital solutions.
- Champion user research, data-driven design, and usability testing to inform decision-making and continuous improvement.
- Advocate for best practices in usability, accessibility, and responsive design within a fast-paced, global organization.
- Manage stakeholder relationships, balancing business objectives with customer-centric design principles.
- Drive UX innovation by staying abreast of emerging technologies and industry trends.
Management Responsibility
- This role will have direct management responsibility for two team members, as well as indirect oversight of the ITS design team.
Qualifications & Experience
- Bachelor’s or Master’s degree in the Design field (e.g., UX, Management, Innovation Management, Service Design, C57gor related field.
- Preferred if the candidate has had some managerial training.
- 10 years of experience in leading UX design teams within complex, digital-first environments.
- Strong expertise in digital customer solutions, user research, and service design.
- Excellent leadership, communication, and stakeholder management skills.
- Ability to translate customer insights into actionable design strategies that impact business success.
- Experience with industry standard design tools (e.g., Figma, Mural, MS Suite, Adobe, etc).
- Excellent facilitation skills to plan, lead, and execute workshops with cross-functional teams.
- Experience working in logistics, supply chain, or related industries is a plus.
